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• Exchange & Return Policy

  • Exchanges and returns are available to all our customers and apply to all products sold in our store.

  • All products are eligible for exchange or return subject to the terms and conditions outlined on this page.

  • Products can only be returned or exchanged in their original condition and packaging.

  • Exchange or return requests will be reviewed within 3 business days.

  • Once a request is approved, the courier will collect the item within 3–5 business days.

  • To request an exchange or return, please contact us via WhatsApp using the number provided on your shipping label, or through our Contact Us page.

  • If a product is defective, damaged, or does not match the agreed specifications, please send us photos of the product along with your city, address, and order number so we can assist you with an exchange.

  • A full refund will be issued if the product received is significantly different from the description provided on our website.

  • We are not responsible for expectations regarding product use or performance that are not explicitly stated on the product page.

• Shipping Policy

  Delivery takes 1–3 business days from order confirmation. Orders are shipped through trusted courier companies, including JT Express and Bosta.

  At Emirates Perfumes, we are committed to ensuring your order arrives safely and in perfect condition. We take responsibility for any damage caused during shipping. If your order arrives damaged, please contact us with clear photos so we can resolve the issue promptly.

  Emirates Perfumes — Authentic Fragrances, Confidence in Every Choice.