Terms and Conditions

Terms and Conditions

Terms and Conditions

Welcome to Emirates Perfumes.

Thank you for your trust and for using our website. By accessing the Emirates Perfumes website and completing any purchase through it, you agree to comply with the terms and conditions outlined below. Please read these terms carefully before placing your order.

1. About the Website

The terms “Website” or “Emirates Perfumes” refer to the Emirates Perfumes online store, available at:

https://emirates-perfumes.com

The terms “Customer” or “User” refer to any person who browses the Website, places a purchase order, or uses any of the services available through the Website.

2. Use of the Website

You may use the Website for personal shopping and purchasing purposes only. Users must not:

  • Use the Website for any illegal purpose or in violation of applicable laws and regulations.

  • Attempt to gain unauthorized access to the Website’s systems or databases.

  • Misuse the Website or disrupt its services.

  • Use automated tools or software to extract data from the Website without prior authorization.

  • Provide false or inaccurate information when placing an order.

The Website’s management reserves the right to reject or cancel any order if misuse, inaccurate information, or a violation of these terms is suspected.

3. Products

At Emirates Perfumes, we strive to offer products that are 100% authentic. Product details are displayed on each product page, including the product name, brand, size, price, available images, and description.

Product colors or packaging may differ slightly from the images displayed on the Website due to lighting conditions or screen settings. Manufacturers may also update product packaging or design from time to time without changing the product itself.

4. Product Prices and Offers

All prices displayed on the Website are in Egyptian pounds (EGP), unless otherwise stated.

Prices, promotions, and discounts may change at any time without prior notice.

The applicable price for an order is the price displayed to the customer at the time of purchase and order confirmation.

If an obvious and unintentional pricing error occurs, the Website’s management reserves the right to review the order and contact the customer before dispatching it.

Promotions and discounts are subject to the specific terms of each offer and may be limited to a particular period or quantity.

5. Orders and Purchase Confirmation

By placing an order through the Website, the customer confirms that all information provided is accurate and correct.

After receiving an order, we may contact the customer to verify certain order details, including:

  • Name.

  • Phone number.

  • Address.

  • Products ordered.

  • Payment method.

Placing an order on the Website does not necessarily mean that the order has been dispatched. An order is confirmed for processing once it has been reviewed and accepted by us.

We reserve the right to reject or cancel an order in exceptional circumstances, including product unavailability, an obvious error in the product price or details, or an inability to contact the customer to confirm the order.

6. Shipping and Delivery

We provide delivery services throughout the Arab Republic of Egypt.

Estimated delivery times depend on the city or area, the shipping company, and operational conditions.

Some orders may be delayed due to circumstances beyond our control, including:

  • Weather conditions.

  • Security or traffic conditions.

  • Public holidays.

  • Inability to reach the customer.

  • Incomplete or incorrect address information.

  • Operational issues affecting shipping companies.

Customers must provide a clear and complete delivery address and a valid phone number through which they can be contacted.

If delivery cannot be completed because the customer is unavailable, cannot be reached, or has provided incorrect address information, the order may be shipped again or additional shipping fees may apply, depending on the circumstances.

7. Order Inspection Upon Delivery

We recommend that customers inspect their shipment upon receipt and check that the packaging and product are in good condition.

If there is visible damage caused during shipping, please document the condition of the product with photos or video and contact us as soon as possible.

If there is a problem with the product or the delivered item differs from the item ordered, please contact us in accordance with the procedures outlined in the Website’s Return and Exchange Policy.

8. Returns and Exchanges

We are committed to protecting our customers’ rights. All returns and exchanges are subject to the conditions outlined in the Website’s Return and Exchange Policy.

In general, products requested for return or exchange must be in their original, unused condition and remain in their original packaging.

If you receive an item that differs from the product specified in your order or discover a product issue or defect, please contact us, explain the issue, and provide photos of the product along with your order details.

Return and exchange requests are reviewed before approval. The review and processing may take several business days.

We are not responsible for expectations regarding the product or uses that are not stated in the product description on the Website.

9. Used Products

Due to the nature of perfumes and personal care products, certain items may not be eligible for return or exchange once they have been opened or used, in accordance with applicable laws and regulations and the Website’s Return and Exchange Policy.

Customers are therefore advised to check their products before opening or using them.

10. Payment Methods

Available payment methods are displayed to customers during checkout.

Payment methods may change from time to time depending on the systems and payment service providers available on the Website.

For online payments, payment information is processed through the approved payment service provider. We do not store sensitive bank card details on our systems except to the extent technically and legally permitted.

11. Customer Data Protection

We are committed to protecting customer privacy and handling information submitted through the Website in accordance with our Privacy Policy and applicable laws and regulations.

Customer information may be used to:

  • Process and fulfill orders.

  • Contact customers regarding their orders.

  • Arrange shipping and delivery.

  • Provide customer support.

  • Improve the user experience on the Website.

  • Send promotional offers and marketing updates where permitted.

12. Intellectual Property Rights

All content on the Website, including but not limited to:

  • The Emirates Perfumes name and logo.

  • Text.

  • Images.

  • Designs.

  • Graphics.

  • Product content.

  • Website elements.

  • Marketing materials.

is owned by Emirates Perfumes or used under appropriate rights or licenses. Such content may not be copied, reused, published, or commercially exploited without prior written permission.

13. Customer Reviews and Feedback

The Website may allow customers to submit product reviews and feedback.

Reviews must be genuine and relevant to the product. They must not contain abusive, illegal, or defamatory content or disclose another person’s personal information.

The Website’s management reserves the right to review or remove any review that violates these terms.

14. External Links and Websites

The Website may contain links to websites or services operated by third parties.

Emirates Perfumes is not responsible for the content, privacy policies, or services provided by those external websites.

15. Limitation of Liability

We strive to provide accurate and up-to-date information about our products, prices, and services. However, unintentional errors or changes to certain information may occur.

We are not liable for delays or failures in providing services caused by circumstances beyond our reasonable control, including emergencies, issues involving shipping companies or payment service providers, or general conditions affecting delivery operations.

16. Changes to These Terms and Conditions

Emirates Perfumes reserves the right to amend or update these Terms and Conditions from time to time to reflect changes to the Website, its services, or applicable laws and regulations.

The updated version will be published on this page. Continued use of the Website after the changes are published constitutes acceptance of the updated terms.

17. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws and regulations applicable in the Arab Republic of Egypt.

Any dispute arising from the use of the Website or purchase transactions will first be addressed through amicable resolution. If an amicable resolution cannot be reached, the dispute will fall under the jurisdiction of the competent courts in accordance with Egyptian law.

18. Contact Us

If you have any questions regarding these Terms and Conditions, purchase orders, or products, you can contact our customer service team through the contact methods available on the Website.

Customer Service and WhatsApp:
+20 100 053 9167

Website:
https://emirates-perfumes.com

Last Updated: September 2026

By using the Emirates Perfumes Website or completing a purchase through it, you acknowledge that you have read and agreed to these Terms and Conditions.